At Promos Déco Vestiaire Boutique, we take pride in offering high-quality modern furniture that meets your expectations. However, we understand that sometimes a product may not be exactly what you envisioned. Our flexible returns policy ensures a hassle-free experience for our valued customers worldwide.
1. Eligibility for Returns & Exchanges
You may return or exchange most items within 15 days of receiving your order, provided that:
- The item is in its original condition (unused, unassembled, with all tags attached)
- The original packaging is intact and undamaged
- You have the original receipt or order confirmation
Non-Returnable Items:
For hygiene and safety reasons, the following items from our collection cannot be returned or exchanged:
- Custom-made or special order furniture pieces
- Items marked as « Final Sale » during promotional periods
- Any assembled furniture that shows signs of use
2. Return & Exchange Process
- Initiate Your Request
Contact our customer service team at [email protected] within 15 days of delivery. Include the following information in your email:Return Request Template:
Subject: Return/Exchange Request - Order #[Your Order Number] Dear Promos Déco Vestiaire Boutique Team, I would like to request a [return/exchange] for my recent order #[Your Order Number] placed on [Order Date]. Product Name: [Product Name] Product SKU: [If available] Reason for Return: [Please specify] I understand that I am responsible for return shipping costs unless the item arrived damaged or defective. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information] - Receive Authorization
Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions. - Package Your Item
Carefully repackage the item in its original packaging with all included accessories and documentation. - Ship Your Return
Send the package to our warehouse at: Promos Déco Vestiaire Boutique
Returns Department
60 Rue du Petit Saint-Jean
Montpellier, FR 27106We recommend using a trackable shipping service and retaining your proof of postage.
3. Refund Process
Once we receive and inspect your returned item:
- Refunds will be processed within 5-7 business days
- The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Original shipping fees are non-refundable unless the return is due to our error
- For exchanges, we will ship the replacement item once the return is received
Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.
4. Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us immediately at [email protected] with photos of the damage
- We will arrange for a replacement or refund at no additional cost to you
- In some cases, we may request return of the damaged item
5. Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the return is due to our error
- For exchanges within France, we offer one complimentary return shipping label per order
- International customers are responsible for all return shipping costs and any applicable customs fees
Need Assistance?
Our customer service team is happy to help with any questions about returns or exchanges.
Email: [email protected]
Response Time: Within 2 business days